TERMS AND CONDITIONS

www.tuftuf.pl

GDPR: https://www.www.tuftuf.pl/polityka-prywatnosci/

The online store operating at https://tuftuf.pl/, physical address: Góreczki 1, 63-720 Koźmin Wielkopolski, is run by Global Pet's Food Sp. z o. o., with its registered office in Góreczki, Góreczki 1, 63-720 Koźmin Wielkopolski, entered into the Register of Entrepreneurs, Tax Identification Number (NIP): 6211837525. Contact with the Store administrator is possible via email – email address: kontakt@bult.dog

Definitions
Store – an online store operating at Góreczki 1, 63-720 Koźmin Wielkopolski, selling goods via the website www.tuftuf.pl
Business days – all days of the week from Monday to Friday, excluding public holidays.
Order fulfillment time – the time it takes for the Store to complete the order and hand it over to the carrier providing the delivery method chosen by the Customer. The maximum order fulfillment time is 7 business days.
Customer – a natural or legal person making purchases in the Store, having a registered customer account.
Consumer – a customer who is a natural person, using the online store www.tuftuf.pl, including in particular making purchases for purposes not directly related to their business or professional activity.

§ 1
GENERAL PROVISIONS
This regulation defines:
rules for registration in the online store www.tuftuf.pl,
rules for using the online store www.tuftuf.pl,
Customer's rights to cancel an order and withdraw from the contract.
rules for submitting and handling complaints.
To browse the website of the online store www.tuftuf.pl and view the store's assortment, it is necessary to use an end device with Internet access and a web browser such as Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, Opera or Safari in its current version. To use the full functionality of the Store, an active e-mail account is also necessary.

§ 2
ACCEPTANCE AND FULFILLMENT OF ORDERS
An order is placed by clicking the button finalizing the order labeled "Buy now", "Pay now", "Confirm purchase", "Order and pay" or another equivalent unambiguous phrase. Clicking this button means that the Customer confirms reading the Regulations and accepts its provisions, and also acknowledges that placing an order entails an obligation to pay.
The condition for commencing cooperation via the online store www.tuftuf.pl is reading and accepting these regulations.
The store sells goods via the website www.tuftuf.pl.
Information about the goods is posted by the Store on www.tuftuf.pl.
Orders in the Store are accepted via www.tuftuf.pl 7 days a week, 24 hours a day, and will be processed on business days from 8 AM to 4 PM.
Orders placed on non-business days will be processed on the first business day following the day the order was placed.
Orders will be processed in the order they are placed.
To make purchases in the Store, it is necessary to have a Customer Account – obtained by registering on www.tuftuf.pl, or by placing an order without prior registration, providing the data necessary for order fulfillment:
first and last name,
correspondence address,
phone number,
email address.
The customer will be informed about the acceptance of the order for processing via email.
In the event of unavailability of some goods covered by the order in the warehouse or in the event of other reasons preventing the fulfillment of the order within the time specified in the order, the Customer is informed about the status of the order and decides on the method of its fulfillment – taking into account the possibilities of:
Partial fulfillment – fulfilling the order for only available goods. The Store is then released from the obligation to fulfill the order for unavailable goods,
Cancellation of the entire order – as a result of which the Store is released from the obligation to fulfill the entire order,
Fulfillment of the order at a later date – after the reasons preventing the fulfillment of the order cease.
The ordered goods will be sent to the Customer's address without undue delay. The maximum order fulfillment time is 7 business days. The Store reserves the right to refuse to fulfill orders that raise doubts. The Customer will be immediately informed about such a situation – by phone or e-mail.
Orders will be fulfilled according to the prices offered by the Store.

§ 3
CHANGES TO ORDERS
The Customer may make changes to an order or cancel it until the order has been handed over for shipment. Changes can be made by contacting Store representatives via email or phone. The moment of receiving confirmation of this event via email is considered effective for making changes to an order.

§ 4
PRICES OF GOODS
The prices of all goods in the Store are expressed in Polish zlotys and include VAT.
The price listed on the Store's website does not include delivery costs. Delivery costs depend on the method of product delivery to the Customer, the value and size of the order, and are provided when choosing the product delivery method to the Customer.
The price given for each product is binding at the time the Customer places the order.
The Store reserves the right to change product prices, conduct and cancel promotional campaigns and sales, or introduce changes to them. The above right does not affect the prices of goods in orders placed before the date of entry into force of the price change, promotional campaign terms, or sales.

§ 5
DELIVERY OF GOODS
Delivery of purchased goods is carried out through courier companies: Inpost, DPD, DHL.

§ 6
PAYMENTS
The Customer can settle the payment for the ordered goods in the following ways:
Upon receipt of the shipment,
By bank transfer (prepayment),
In the case of payment upon receipt of goods, the Customer can pay in cash or by payment card – if this payment method is accepted by the given courier company.

§ 7
COMPLAINTS
Irregularities related to the functioning of the Store can be reported by the Customer in writing to the address Góreczki 1, 63-720 Koźmin Wielkopolski. By email to the complaints department: bultshop@ggpf.pl. By phone: +48 537 016 469.
In the case of a complaint, the Customer should provide their first and last name, address for further correspondence, the type and date of the irregularity related to the functioning of the Store.
In case of non-conformity of the goods with the contract, the Customer has the right to file a complaint with the Store, which right is valid for two years from the date of delivery of the goods, provided that the Store is notified of the non-conformity within one month of its discovery. In such a case, the Customer should send the goods back to the Store's address.
The Store will respond to the content of the complaint and inform the customer about further proceedings within 14 days from the date of receipt of the complaint at the latest.
If the complaint is accepted, the damaged goods will be repaired or replaced with other, full-value goods. If this is not possible (for example, due to depletion of stock), the Store will refund the customer the equivalent of the price of the goods.
In the event of a recognized complaint, the refund of funds will be made no later than 14 days from the date of its positive resolution, using the same payment method used by the Customer, unless the Customer agrees to a different solution.

§ 8
ORDER CANCELLATION AND WITHDRAWAL FROM THE CONTRACT
Regardless of the right to withdraw from the contract, the Customer may cancel the order if the products comprising it have not yet been assembled.
The Consumer may withdraw from the contract of sale of a product purchased in the Store within 14 calendar days without giving any reason and without incurring costs – excluding the direct costs of returning the product as a result of withdrawal. Withdrawal should be made using the form provided in Annex 1 to these Regulations.
The Store will refund the amount due immediately – no later than within 14 days from the cancellation of the order. In the event of withdrawal from the contract, the Store will refund the payment to the Consumer immediately, no later than 14 days from the date of receipt of the statement of withdrawal from the contract. The Store may withhold the refund of payments received from the Consumer until it receives the product back or until the Consumer provides proof of its return, whichever occurs first.

§ 9
ELECTRONIC INVOICES

1.⁠ ⁠By accepting the Regulations, the Customer agrees to receive invoices, corrective invoices, and duplicate invoices in electronic form, to the e-mail address provided when placing the order or assigned to the Customer Account.

2.⁠ ⁠Electronic invoices will be sent in PDF format or another electronic form compliant with applicable law.

3.⁠ ⁠The Customer may at any time withdraw consent to receive invoices in electronic form by contacting the Seller at the e-mail address: bultshop@ggpf.pl

4.⁠ ⁠Withdrawal of consent does not affect the validity of electronic invoices issued and sent before the withdrawal of consent.

5.⁠ ⁠In the case of entrepreneurs for whom regulations provide for the obligation to receive invoices via the National e-Invoice System, invoices may be issued and made available in accordance with the operating principles of KSeF.

§ 10
PERSONAL DATA PROTECTION
By using the services of the online store www.tuftuf.pl, the Customer agrees to the storage of so-called cookie files on the device they use, and to the processing of their personal data left while using the service and other parameters saved in cookie files for marketing and analytical purposes.
Providing personal data by the Customer is voluntary, however, lack of consent to their processing prevents the Store from fulfilling the order.
The administrator of personal data of users of the online store www.tuftuf.pl is Global Pet's Food Sp. z o. o. with its registered office at Góreczki 1, 63-720 Koźmin Wielkopolski. The basis for data processing is Art. 6 sec. 1 lit. A, B, F of the GDPR, including the necessity of processing for contract performance, the legitimate interest of the Administrator.
The Customer is responsible for providing false personal data.
Personal data is protected in a way that prevents access by third parties.
The purpose of processing personal data of online store customers is:
Provision of services by electronic means,
Handling purchases made without registration on www.tuftuf.pl,
Fulfillment of placed orders,
Handling complaints,
Analytical and statistical analyses,
Possible establishment and pursuit of claims or defense against them.
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the person whose personal data is being processed has the following rights:
the right to information about data processing;
the right to obtain a copy of the data;
the right to rectification;
the right to erasure of data;
the right to restriction of processing;
the right to data portability;
the right to object to data processing for marketing purposes;
the right to object to other purposes of data processing;
the right to withdraw consent;
the right to lodge a complaint with a supervisory authority.
Personal data is protected in a way that prevents access by third parties.

§ 11
FINAL PROVISIONS
All information regarding goods addressed to customers and contractors of the Store does not constitute an offer within the meaning of the Civil Code.
Information about goods posted on the Store's website does not mean that these goods are available in the Store's warehouse.
The Store is not responsible for errors in handling orders or other customer instructions resulting from the Customer providing incorrect data.
The Store is not responsible for transactions made by unauthorized third parties who gained access to the Customer's account due to the Customer's failure to observe caution when using the account login and password.
The Store reserves the right to make changes to the regulations. Changes to the regulations are effective from the moment they are published on the store's website. Attachments to the regulations form an integral part thereof.
These regulations come into force on the day they are posted on the Store's website and are valid indefinitely.